Privacy Policy
Last Updated: September 10, 2025
1. Introduction
RAM Management Attorneys at Law ("RAM Management," "we," "our," or "us"), located at 5165 Chemin Queen Mary, Suite 405, Montréal, QC H3W 1X7, Canada, takes the privacy of individuals who interact with our firm seriously. This Privacy Policy describes the personal information we collect through our website and through the delivery of our administrative advisory services, how we use it, and the rights you hold in relation to it.
This policy applies to information collected via our website at rambmanageme.click, through inquiry forms, and during the course of service delivery. It does not cover the practices of third parties that may link to or be accessible from our site.
Our practices are governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Québec's Act respecting the protection of personal information in the private sector (Law 25 / Bill 64). If you have questions about this policy, you may reach us at [email protected].
2. Information We Collect
2.1 Information You Provide
When you complete a contact form, request information, or engage us for services, you may provide:
- Full name
- Email address
- Telephone number (optional)
- Organisation name and role (when applicable)
- Message content and project details you share with us
2.2 Automatically Collected Information
When you visit our website, certain technical data may be collected automatically through cookies and similar technologies:
- IP address and approximate geographic location
- Browser type and version
- Pages visited and time spent on each
- Referring URL
- Device type and operating system
2.3 Legal Basis for Processing
We process personal information on the following bases:
- Consent — for analytics cookies and optional marketing communications
- Contractual necessity — to respond to inquiries and deliver the services you request
- Legitimate interest — for website security, fraud prevention, and service improvement
2.4 Retention
Contact form submissions are retained for up to 24 months from the date of last communication. Client engagement records are kept for 7 years following the close of a mandate, in accordance with standard Canadian business record-keeping practices. Analytics data is aggregated and anonymised after 26 months.
3. How We Use Your Information
Personal information collected through our website and service engagements is used for the following purposes:
- Responding to inquiries — we use your name, email, and message to reply to questions or consultation requests in a timely manner.
- Service delivery — for active engagements (Bilingual Business Correspondence Program, Office Records Management Setup, Multi-Department Process Advisory), we use your contact and organisational information to coordinate sessions and deliver written materials.
- Website analytics — aggregated, anonymised data helps us understand which areas of our site are most useful and where we can improve presentation.
- Administrative and legal compliance — we retain records as required by Canadian law and professional obligations.
3.1 Data Sharing
We do not sell personal information. We may share data only with:
- Service providers acting on our behalf (e.g., website hosting, email infrastructure) under data processing agreements
- Analytics platforms (Google Analytics) in aggregated or pseudonymous form
- Legal or regulatory authorities when required by law
3.2 Marketing Communications
We do not send unsolicited marketing email. If you subscribe to updates, you may withdraw consent at any time by contacting us at [email protected].
4. Data Protection Measures
Encryption
Data transmitted to and from our website is encrypted using TLS. Stored records are kept on access-controlled servers hosted within Canada.
Access Controls
Only staff members who need your information to perform their duties have access to it. Access is reviewed periodically and revoked when no longer required.
Breach Notification
In the event of a privacy breach that poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada in accordance with PIPEDA requirements.
Regular Review
Our privacy practices and the security measures protecting your data are reviewed at least annually. This policy is updated whenever material changes occur.
5. Cookies
Our website uses cookies — small text files stored in your browser — to operate correctly and to understand how visitors use the site. The categories we use are:
| Category | Purpose | Required |
|---|---|---|
| Essential | Site security, session management, cookie consent record | Yes |
| Analytics | Understanding page traffic and user navigation patterns | Optional |
| Marketing | Advertising attribution and remarketing (Google Ads, Meta Pixel) | Optional |
| Preferences | Remembering display or language choices | Optional |
For full details and to manage your cookie choices, please see our Cookie Policy.
6. Your Privacy Rights
Under PIPEDA and Québec Law 25, you have the following rights in relation to personal information we hold about you:
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Right of Access — You may request a copy of the personal information we hold about you and receive an explanation of how it has been used.
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Right to Rectification — If information we hold is inaccurate or incomplete, you may ask us to correct it.
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Right to Erasure — Subject to legal retention obligations, you may request that we delete personal information that is no longer necessary for the purposes for which it was collected.
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Right to Portability — Where technically feasible, you may request that personal data be provided in a structured, commonly used format.
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Right to Object or Withdraw Consent — You may withdraw consent to processing at any time where processing is based on consent, without affecting the lawfulness of processing carried out prior to withdrawal.
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Right to Lodge a Complaint — If you believe your privacy rights have not been respected, you may file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or with the Commission d'accès à l'information du Québec at www.cai.gouv.qc.ca.
To exercise any of these rights, please write to us at [email protected]. We will respond within 30 days of receiving your request. Where a request is complex or numerous, we may extend this period by a further 30 days and will inform you accordingly.
7. Third-Party Links
Our website may contain links to external websites or resources. These links are provided for convenience only. RAM Management Attorneys at Law has no control over the content or privacy practices of those sites and accepts no responsibility for them. We encourage you to review the privacy policy of any external site you visit.
8. Children's Privacy
Our services are directed to organisations and adult professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us at [email protected] and we will take steps to delete it promptly.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make material changes, we will post the revised policy on this page with an updated "Last Updated" date. Where changes are significant, we may also send a notice to individuals who have previously contacted us by email.
Your continued use of our website after a policy update constitutes acknowledgement of the revised terms. We encourage you to review this page periodically.
10. Contact — Privacy Inquiries
RAM Management Attorneys at Law is the data controller for personal information collected through this website. For any privacy-related questions, requests, or concerns, please contact us:
RAM Management Attorneys at Law
5165 Chemin Queen Mary, Suite 405
Montréal, QC H3W 1X7, Canada
Response Time: We aim to respond to all privacy-related requests within 30 calendar days. For complex matters, we may extend this by an additional 30 days with prior notice.