Client Perspectives
Accounts from Montréal-area and Canadian offices that have completed one or more of our three programmes.
140+
Organisations served
96%
Satisfaction rate
12+
Years in practice
3
Focused programmes
Caroline Marchand
Office Manager · Laval, QC
"The bilingual style guide has been the most-used reference document we've produced in years. Staff stopped emailing each other asking how to open a letter in French. The template set was the piece that made it practical day to day."
Bilingual Correspondence Programme · August 2025
Thomas Beauregard
Director of Operations · Montréal, QC
"The records setup was thorough. What I appreciated was that we could keep working normally throughout the migration — I'd been worried about a period where nothing was findable. That didn't happen. The operating note they left behind is clear enough for anyone in the office to follow."
Records Management Setup · July 2025
Sophie Larivière
Executive Director · Ottawa, ON
"The process advisory gave us a clear picture of where approvals were getting held up across our three teams. The roadmap was practical — not aspirational. We've implemented two of the four recommendations and the difference in turnaround time is visible."
Multi-Department Process Advisory · September 2025
Pierre Nguyen
Managing Partner · Montréal, QC
"We had seventeen years of accumulated files with no real structure. The inventory phase showed us what we actually had, and the new classification framework has already reduced the time staff spend searching. The six-week timeline was accurate."
Records Management Setup · August 2025
Michelle Roy
HR Coordinator · Québec City, QC
"Three sessions was enough time to cover what we needed. We have a team that writes differently — some people very formal, others quite casual — and the style guide gave us a shared reference that didn't feel like it was aimed at any one person. The feedback on our drafts was direct and useful."
Bilingual Correspondence Programme · September 2025
Jacques Tremblay
Chief Administrative Officer · Gatineau, QC
"The workshops were more useful than I expected. Having the people who actually do the handover work in the room, talking through why things get delayed, produced better ideas than any analysis from outside could have. The roadmap reflects what our teams agreed on, not what a consultant imposed."
Multi-Department Process Advisory · August 2025
Case Study 01 · Bilingual Correspondence
Challenge
A Montréal professional services office with 22 staff was sending bilingual correspondence that varied significantly in structure and tone. French letters opened differently from English ones, and internal review of outgoing mail was consuming time without producing consistent results.
Solution
Three sessions over four weeks developed a house style addressing both languages simultaneously. Five sample letters from the team were reviewed and used to shape the guide. A template set of twelve messages was produced in FR and EN, covering the office's most frequent communication types.
Outcome
Internal review time for outgoing correspondence dropped by roughly half within the first month. Staff reported using the guide independently rather than requesting approval on individual letters. The managing partner noted that client correspondence now presents a consistent voice across the team.
Duration: 4 weeks · July–August 2025
Case Study 02 · Records Management
Challenge
A non-profit in Gatineau with 14 full-time staff had accumulated twelve years of records across shared drives, email archives, and physical files with no consistent classification. New staff could not locate documents without asking a long-serving colleague.
Solution
An inventory of existing holdings in Weeks 1 and 2 produced a clear picture of what was held, where, and in what condition. A classification framework was designed around the actual holdings and a staged migration was sequenced to avoid disrupting active files during the six-week delivery period.
Outcome
Staff onboarding time was reduced noticeably: a new coordinator found the files she needed without assistance during her second week. The written operating note and annual review routine gave the organisation a clear maintenance path without external input after handover.
Duration: 6 weeks · June–July 2025
Case Study 03 · Process Advisory
Challenge
A municipal body in the greater Montréal region with four administrative departments found that approval processes regularly exceeded the expected timeline by two to three business days. The delay was absorbed informally and was not visible at the leadership level until a quarterly review identified the pattern.
Solution
Stakeholder interviews with twelve staff across the four departments produced a map of the actual approval sequence, including the informal steps that extended the formal process. Two workshops identified three specific handover points as the primary sources of delay and produced a revised sequence that all four department leads endorsed.
Outcome
The revised sequence was implemented over the month following the leadership presentation. Average approval time across the four departments dropped to within the original expected range within six weeks. The three monthly measures defined during the advisory continue to be reviewed at leadership level.
Duration: 9 weeks · July–September 2025
Phone
+1 514-369-4412Address
5165 Chemin Queen Mary, Suite 405, Montréal QC H3W 1X7
Hours
Mon–Fri: 8:30 am–5:00 pm
Advisory Member — recognised August 2025
Certified Programme Developer — issued September 2025
Practitioner Listing — listed July 2025
An initial conversation takes about 20 minutes and is enough for us to identify which programme is the right starting point for your situation.
Get in Touch