Terms & Conditions

1. Definitions

Throughout these Terms and Conditions, the following words carry the meanings given below:

"Agreement"

These Terms and Conditions together with any engagement letter or written scope of work between you and RAM Management.

"RAM Management" / "We" / "Us"

RAM Management Attorneys at Law, 5165 Chemin Queen Mary, Suite 405, Montréal, QC H3W 1X7, Canada.

"Services"

The administrative advisory programmes and engagements described on our website, including Bilingual Business Correspondence Program, Office Records Management Setup, and Multi-Department Process Advisory.

"User" / "You"

Any individual or organisation that accesses our website or engages our Services.

"Content"

All text, documents, templates, reports, guides, and other materials produced or provided by RAM Management during a service engagement.

"Website"

The website located at rambmanageme.click and all related pages operated by RAM Management.

2. Acceptance of Terms

By using our Website or engaging our Services, you acknowledge that you:

• Are at least 18 years of age and have the legal capacity to enter into a binding agreement
• Are acting on behalf of your organisation with proper authority to bind it to these terms
• Have read and agree to these Terms and Conditions
• Agree to our Privacy Policy, which is incorporated by reference herein

If you do not agree with any part of these terms, please do not use our Website or engage our Services.

3. Service Description

RAM Management Attorneys at Law provides administrative advisory services for offices and organisations. Our current programmes are:

Services are delivered primarily to organisations located in Canada, with a focus on offices in the province of Québec. Delivery in other provinces or remotely is possible by prior arrangement.

4. User Responsibilities

4.1 Acceptable Use

You agree to use our Website and Services for lawful purposes only, in a manner consistent with applicable Canadian law, Québec law, and professional standards.

4.2 Cooperation

For service engagements to proceed effectively, you agree to provide timely, accurate information about your organisation's existing processes, records, and workflows; make relevant staff available for interviews and sessions as scheduled; and respond to questions or review requests within agreed timeframes.

4.3 Prohibited Activities

You must not:

• Use our Website to distribute malware, spam, or unsolicited communications
• Attempt to gain unauthorised access to our systems or data
• Reproduce or redistribute our Content without written permission
• Misrepresent your identity or organisational affiliation when engaging our services
• Use our deliverables for any purpose that violates applicable law

5. Intellectual Property

All methodologies, frameworks, templates, training materials, written reports, and other Content created by RAM Management in delivering our Services remain the intellectual property of RAM Management Attorneys at Law unless a written agreement specifying otherwise has been signed by both parties.

Upon full payment for a service engagement, we grant you a non-exclusive, non-transferable licence to use the deliverables produced specifically for your organisation for internal organisational purposes. You may not resell, sublicence, or share deliverables with third parties outside your organisation without prior written consent.

Our Website content, including text, design elements, and structural materials, is protected by copyright. You may not reproduce or repurpose Website content without written permission.

6. Payment Terms

6.1 Fees

Service fees are as listed on our Website and confirmed in the engagement letter. All fees are stated in Canadian dollars (CAD) and are exclusive of applicable taxes (GST/HST and QST).

6.2 Payment Schedule

Unless specified otherwise in the engagement letter: a deposit of 50% is due upon signing to confirm the engagement, with the remaining balance due upon completion or as detailed in milestone schedules for multi-week programmes.

6.3 Accepted Payment Methods

Accepted payment methods will be confirmed in the engagement letter. RAM Management issues invoices and accepts electronic funds transfer (EFT/Interac e-Transfer) and cheque.

6.4 Cancellation and Refunds

If you cancel an engagement more than 10 business days before the scheduled start date, the deposit is refunded less a CAD 50 administrative fee. Cancellations within 10 business days of the start date forfeit the deposit. If RAM Management must cancel an engagement due to reasons within our control, a full refund of any amounts paid will be issued.

7. Service-Specific Terms

7.1 Scope and Changes

The scope of each engagement is defined in the engagement letter. Changes to scope, timelines, or deliverables requested by the client may be accommodated where feasible and will be documented by written amendment. Material scope increases may be subject to additional fees, agreed in writing before work proceeds.

7.2 Confidentiality

RAM Management treats all information shared during a service engagement — including organisational data, workflows, and documents — as confidential. We will not disclose client information to third parties except as required by law or with your prior written consent. This obligation continues for two years following the close of an engagement.

7.3 Post-Handover Support

Where a programme includes a written support period after handover (as specified in the Office Records Management Setup), support is provided by email only during standard business hours (Monday–Friday, 8:30 am–5:00 pm Eastern). Support does not include re-delivery of sessions or provision of new deliverables beyond those specified in the original scope.

8. Disclaimers

Our Services are administrative and operational in nature. Nothing in our deliverables, sessions, or website constitutes legal advice, regulatory advice, tax advice, financial advice, or professional advice in any regulated field. RAM Management Attorneys at Law provides operational and administrative consulting only.

Our Website and the information published on it are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the Website will be uninterrupted or error-free.

Outcomes from our advisory services depend on your organisation's implementation of recommended changes. RAM Management makes no representation as to specific results that may arise from implementation of any recommendation or deliverable.

9. Limitation of Liability

To the maximum extent permitted by applicable law, RAM Management Attorneys at Law shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our Website or Services, including but not limited to loss of data, business interruption, or loss of anticipated benefit.

RAM Management's total liability to you for any claim arising from an engagement is limited to the fees actually paid by you for that specific engagement.

Force majeure: RAM Management shall not be in breach of these terms for any failure or delay in performing obligations where such failure results from causes beyond our reasonable control, including acts of government, labour disruptions, or technical failures of infrastructure we do not operate.

10. Indemnification

You agree to indemnify and hold harmless RAM Management Attorneys at Law, its principals, and its advisors from and against any claims, damages, costs, and expenses (including reasonable legal fees) arising from: (a) your use of our Website in violation of these terms; (b) your breach of any obligation under these terms; or (c) your organisation's implementation of advisory recommendations in a manner that was not specified or endorsed in our written deliverables.

11. Termination

Either party may terminate a service engagement by providing written notice. The consequences of termination, including any payment obligations for work completed to date, shall be as set out in the engagement letter.

RAM Management reserves the right to terminate or suspend access to its Website or services at any time where we have reasonable grounds to believe a user is in breach of these terms.

Provisions that, by their nature, should survive termination — including those relating to intellectual property, confidentiality, limitation of liability, and dispute resolution — shall continue to apply after any termination.

12. Dispute Resolution

12.1 Governing Law

These Terms and Conditions and any dispute arising from them are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein.

12.2 Informal Resolution

Before initiating any formal proceeding, both parties agree to attempt in good faith to resolve any dispute through direct discussion. Please contact us at [email protected] to begin this process.

12.3 Jurisdiction

If informal resolution fails, disputes shall be submitted to the exclusive jurisdiction of the courts of the Judicial District of Montréal, Québec, Canada. Both parties consent to the personal jurisdiction of those courts.

13. General Provisions

• Entire Agreement: These Terms, together with any applicable engagement letter, constitute the entire agreement between you and RAM Management with respect to the subject matter herein, and supersede all prior representations, understandings, or agreements.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force.
• No Waiver: Failure by RAM Management to enforce any provision at any time shall not constitute a waiver of that provision or of any other provision.
• Assignment: You may not assign or transfer your rights or obligations under these Terms without RAM Management's prior written consent. RAM Management may assign its rights and obligations in connection with a merger, acquisition, or sale of substantially all of its assets.
• Notices: Formal notices under this Agreement should be sent in writing to the address stated below or to [email protected].
• Language: These Terms are written in English. A French translation may be provided upon request; in the event of any discrepancy, the English version shall prevail.

14. Changes to These Terms

RAM Management reserves the right to update these Terms and Conditions at any time. When changes are made, we will post the revised terms on this page with an updated "Last Updated" date. For material changes, we may also notify active clients by email.

Your continued use of our Website following the posting of changes constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you should discontinue use of our Website.

15. Contact — Legal Inquiries

For any questions about these Terms and Conditions or to submit a notice, please contact: